Last updated: September 2023
When handling Personal Information, we will comply with the New Zealand Privacy Act 2020.
2. PERSONAL INFORMATION WE COLLECT
If you visit our website or fill in a form on the website (or contact us in another way such as via a phone call or email), we may collect your name, email address, phone number, location information, information about how you use our website, the products you view and/or purchase, IP addresses and/or other device-identifying data, and any other information contained in your correspondence with us.
If you set up an account on, or purchase products from, our website, we may also collect the following information:
3. WHO WE COLLECT PERSONAL INFORMATION FROM
We collect Personal Information from:
4. HOW WE USE YOUR PERSONAL INFORMATION
We will not use your Personal Information without having a lawful basis to do so.
We may process your Personal Information (as applicable)
and such processing is necessary for the performance of the contract between you and us.
We may also process your Personal Information:
We may also process your Personal Information for such other purposes that are compatible with the original purposes described above, or that you otherwise consent to.
5. DISCLOSURE OF YOUR PERSONAL INFORMATION
Third-party service providers
We use third-party services for marketing and providing our website and products and for improving the website and products (for example, to payment processors, point of sale service providers and shipping service providers). In the process of doing so, the third-party service providers may have access to Personal Information. However, these third parties do not have the right to use the Personal Information for their own purposes.
We may also disclose your Personal Information to:
The rights of disclosure in clause 5 may, if applicable, be subject to further restrictions contained in data processing agreements with our third-party service providers (as applicable).
6. INTERNET USE
While we take reasonable steps to maintain secure internet connections, the supply of Personal Information over the internet is at your own risk.
7. HOW LONG WE KEEP PERSONAL INFORMATION
We will keep your Personal Information:
for as long as required by law (for example, we keep invoice information for 7 years to fulfil our tax obligations).
8. COOKIES AND TRACKING
We use web analytic tools, such as Google Analytics, to collect information about use of our website, with the goal of improving the website. These web analytic tools collect anonymous and anonymised information, such as how often users visit the website, what pages they visit when they do so, and what other websites they used prior to coming to the website. This information is stored in Google Analytics and our own back-end systems.
We may use various technologies to collect and store information about you when you use our website, and this may include using cookies and similar tracking technologies, such as pixels and web beacons, as described below.
In addition, we may use other cookies and marketing services (such as Google and Facebook Pixel).
A cookie is a piece of information that a web server may send to your machine when you visit a website. The cookie is stored on your device, but does not identify you or give us any information about your device.
The types of cookies we use may include:
The length of time a cookie will stay on your browsing device depends on whether it is
a persistent or session cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies will stay on your browsing device until they expire or are deleted.
9. PROTECTING PERSONAL INFORMATION
We take the protection of Personal Information seriously and we will take reasonable steps (using physical, electronic and procedural safeguards) to keep Personal Information in our possession safe from loss, unauthorised activity, or other misuse. Staff who handle your Personal Information are provided with training on how to do so appropriately.
10. YOUR RIGHTS
You have the right to access your readily retrievable Personal Information that we hold about you, and to ask for it to be corrected if you think it is wrong or to be deleted.
Please note that in certain circumstances we may refuse to respond to a rights request where we have the right to do so under applicable privacy law, for example, where a request is manifestly unfounded or excessive.