Customer Services - Hamilton

Hamilton Small Animal Vets, part of Franklin Vets, is a BESTPRACTICE-accredited clinic dedicated to providing gold-standard care. We pride ourselves on our skilled, compassionate team who go above and beyond for our clients and their pets.

About the Role

We’re seeking an enthusiastic individual with outstanding customer service skills to join our busy clinic. You’ll be the first point of contact for our clients, working within a supportive team of veterinarians, nurses, and customer service professionals to deliver a high standard of veterinary care. This is a part-time position, requiring a minimum of 24 hours per week.

Key Responsibilities

Providing exceptional customer service and building positive client relationships
Managing appointment scheduling and handling phone bookings/enquiries
Retail sales, stock control, and banking
Maintaining accurate patient records using ezyVet

About You

You thrive on challenge, demonstrate strong initiative, and excel in organisation. You’re also flexible, available to work weekends and weekdays, and willing to provide additional cover when needed. While an animal care background is a plus, these qualities are most important:

A warm, friendly, and caring manner
Excellent communication skills with both clients and team members
A willingness to learn
The ability to work well under pressure, multitask, and effectively prioritise
Ability to work well under pressure, prioritise and manage multiple tasks

Why Join Us?

We believe in nurturing our people to be their best. We celebrate successes and acknowledge great work. Our benefits include:

Wellbeing initiatives and social events
Opportunities to learn and expand your skill set
Discounts on products and services for your pets
An additional week’s leave after three years of service

If you’re looking to be part of a welcoming, supportive team, we’d love to hear from you! Apply now and help us continue delivering exceptional care to our valued clients and their beloved pets. Apply online